This policy explains how the LEARNSTAY housing office treats personal information. It is intentionally thorough, written to respect and protect every person who uses the services.
SECTION 01
This Privacy Policy explains how the LEARNSTAY study stay website and the student housing services behind it handle personal information. It was written to be clear and honest, so that any student, parent, landlord or host family can understand what the service collects, why it collects it and what choices belong to the people who use it.
The services described on this website, including verified housing listings, semester sublet matching, homestay programs, move in support, study space access and deposit protection, are developed and operated by the developer LearnStay. The developer works through its operating company in China, Changchun Xueliu Technology Co., Ltd., whose registered office is Rm 411 Xinpeng Building, No. 138 Dajing Road, Nanguan District, Changchun - 130000, China (CN). Throughout this policy, the words LearnStay and the office both refer to the developer and its operating company that together run these services.
Please read this document together with the Terms of Service. If something here is unclear, write to route@learnstay.hair or call +15806098565 and the housing office will explain it in plain language.
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This policy applies whenever you visit this website, send an enquiry through the contact page, book a viewing, sign a housing file, or otherwise use any service or feature that the office offers. It also applies to messages the office exchanges with you by email, by telephone or through the contact form.
The policy does not apply to sites, buildings or services run by third parties, even when the office provides a link to them or helps you sign an agreement that belongs to a landlord you were introduced to.
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The natural person behind this project is the developer LearnStay, and the operating company that runs daily business is Changchun Xueliu Technology Co., Ltd. The company is registered in the city of Changchun, in the Nanguan District of Jilin province in China. Its full registered address is Rm 411 Xinpeng Building, No. 138 Dajing Road, Nanguan District, Changchun - 130000, China (CN).
For the purposes of data protection laws in the places where students come from, the operating company acts as the controller of the personal information described in this policy. Where a service request is handled by a partner, such as a landlord or a host family, the office remains your single point of contact and will only share what is required to complete the housing service you asked for.
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The information the office collects falls into a few clear groups, and each group exists for a concrete reason that relates directly to arranging your housing.
Contact and identity information includes your name, telephone number and email address, together with any details you choose to add when you write a message. This is needed so the office can reply, confirm viewings and keep your file separate from someone else file.
Enrolment and stay details include your campus or institution, your course dates, your arrival and departure dates, your housing budget and your preference for a solo room, a shared flat or a host family. This lets the office shortlist rooms that genuinely match your term rather than every available bed in the city.
Verification information, which you provide only when you decide to proceed, includes a copy of your passport or national identity document and proof that you are a current student. These records confirm your identity and your eligibility for student housing and are kept with stricter safeguards than everyday messages.
Communication records include the contents of the enquiries, emails and notes that you and the office exchange, plus the record of any property that you are introduced to through the ledger.
SECTION 05
Most information comes directly from you. It arrives when you fill in the contact form on this website, send an email, telephone the office line, meet a staff member at a viewing, or hand over identity and enrolment papers to open a housing file.
Some information is collected automatically when you use the website. Like most websites, the site records basic technical details such as the pages you open, the type of device and browser you use, your general region and the time of your visit. This technical log keeps the site working and helps the office understand which pages are genuinely useful.
Information is never bought from data brokers. The office does not purchase mailing lists and does not accept housing files from sources that cannot be verified.
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The office does not collect sensitive data about your health, your race or your religious beliefs, because none of that is needed to place a student in a room. If you choose to share such details in a free text message, the office keeps the message confidential and stores nothing separate about those details.
The office does not ask for your bank login, your credit card number or your government tax number over email or on this website. Anyone who asks for those details while claiming to be the office should be treated with caution, and you should report such a request immediately to route@learnstay.hair.
The office does not track your location through your device, and it does not read messages that are not actively part of a housing file.
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In places where the General Data Protection Regulation applies to the office business, each form of processing rests on a recognised legal basis.
Consent covers the situations where the office sends updates that you have agreed to receive, following your instructions without any pressure. You may withdraw that consent at any time by contacting the office, and withdrawal does not affect the legality of what was done before.
Performance of a contract covers most housing work, because placing a student in a verified room requires the office to process the enrolment details and identity records that the agreement depends upon.
Legitimate interests cover the cautious and limited use of technical logs to keep the website secure and to improve the housing service, as long as that use does not override the rights of the people concerned. Legal obligation covers keeping certain records where the law of a relevant jurisdiction requires the office to keep them.
In other jurisdictions where these specific legal bases are not named by local law, the office still applies the same cautious spirit, collecting no more than is needed and keeping that small amount only as long as necessary.
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Your information is used for a short list of connected purposes that all serve the housing service.
Matching and viewings form the main purpose. The office uses your campus, your dates and your budget to choose two or three real options from the inspected ledger, then arranges a viewing or a family meeting at a time you agree to.
Contracts and move in support require the office to prepare the lease documents, set the account start dates for utilities and hand over the keys in person on arrival day.
Communication and support cover replying to your questions, keeping you informed about the status of your file and helping after move in if a small housing matter needs a calm voice at the other end of the line.
Security and improvement allow the office to spot misuse of the website, to answer feedback honestly and to make the next term smoother for every student who follows you.
The office does not invent new uses as it goes along. If a genuine new purpose appears, the office first revisits this policy, updates it and tells you what changed.
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The website uses very few cookies, because most of the site is static and does not need to remember you between visits. Where a small technical cookie is used, it exists only to keep the browsing session working or to remember a preference you set.
The office does not run advertising networks across this site and does not sell a profile of your behaviour to marketers. Analytical measurement, if enabled, is aggregated so that the office sees patterns across many visitors instead of the private movements of any single person.
Most browsers let you clear cookies or tell sites that you would rather not be tracked. You can set those controls freely, and the viewing, contact and housing services will continue to work.
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The office shares your personal information only where it is necessary to complete the service you asked for, or where the law clearly requires it.
Landlords and host families receive only the details needed to progress your specific application, such as your name and the dates you need. The office does not hand a landlord your whole message history or your private correspondence with other providers.
Service providers that help the office run communication or keep records are bound by written confidentiality and process data only on the office instructions. The office chooses providers that store the smallest relevant data for the shortest reasonable time.
Law enforcement and regulators may receive information only where a local authority makes a proper request that the office verifies before responding. The office will resist vague demands and will tell you when the law allows it to do so.
The office never sells personal information and never trades a student address list with another company, and this commitment does not change when the business is sold or transferred. If the company or these services change hands, all personal data moves under the same protective terms, and the new operator continues to be bound by this policy.
SECTION 11
The office operates in China, and students often send enquiries from other countries before they travel. This means some personal information is transferred across an international border in the normal course of arranging housing.
Where that transfer happens from the European Economic Area, United Kingdom or Switzerland, the office relies on the safeguards described by applicable law, including standard contractual clauses or an adequacy decision where one applies. A copy of the relevant protective clause is available on request from route@learnstay.hair.
If transferring into a country where data protection rules differ, the office takes extra care to share only the minimum needed and to keep every record locked behind the same internal discipline that guards it at home. The goal of the office is that a student does not gain privacy by staying at home and lose it by moving.
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The office keeps personal information behind controls that match the sensitivity of the data. Files are held in restricted storage, access to any file is limited to the staff member who handles that student account, and written agreements with landlords are stored as hard copies in a locked cabinet at the office.
Passwords, where any are used, follow a policy of length and uniqueness, and the office never stores a plan text password for a school account it does not own.
No security system is absolute. If a breach ever occurs that affects a student right, the office will tell the affected people promptly, describe what happened and explain the steps being taken to limit the harm. Honest reporting matters more to the office than protecting its own image.
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Information is kept only as long as it serves a real purpose, then removed or anonymised. Enquiry messages that do not lead to a booking are deleted once the correspondence is closed or after twelve months, whichever comes first for practical reasons.
Housing files, including identity and enrolment records, are kept for the duration of the stay plus a sensible period afterwards to cover the return of a deposit, a warranty question about a fixture or a lawful request from a regulator. After that period the file is deleted or turned into a version with all personal identifiers removed.
Technical logs are kept for the shortest window needed to detect a security problem, normally a few months, and are then discarded automatically.
You can ask the office to delete information sooner through the contact route described near the end of this policy, and the office will erase what the law allows it to erase.
SECTION 14
People who use the LEARNSTAY services hold a set of rights over their personal information, and the office honours them without charge and without delay beyond what a careful check requires.
The right of access lets you ask what the office holds about you and receive a readable copy. The right of rectification lets you fix a wrong mobile number or a mistaken departure date before it reaches a landlord. The right of erasure lets you ask that personal data be deleted when it is no longer needed or when the legal basis no longer applies.
Rights of restriction and portability allow you, where they apply under your local law, to limit how the data is used or to receive the data in a structured and machine readable form. The right to object lets you refuse processing that rests on the office legitimate interests rather than on a contract you signed.
To exercise any of these rights, contact the office using the details at the end of this policy. The office may ask you to confirm your identity first, which is a protection for you and not a barrier. You also have the right to complain to your local data protection authority if you believe the office has not handled your information lawfully.
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The student housing services are meant for people who are enrolled in higher education and who are at least eighteen years of age. The office does not knowingly collect personal information from children below that age.
If a parent or guardian believes that a child has provided personal information to the office by mistake, they should contact the office at route@learnstay.hair. The office will delete that information promptly unless the law requires it to be kept for another reason.
Because a housing agreement must normally be signed by an adult anyway, matters that involve anyone below the age of legal capacity are handled together with a parent or legal guardian who gives clear consent on the record.
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This website may point toward useful third party resources, such as a transport timetable, a campus map or a government enrolment page. The office has no control over those outside pages and this policy does not cover how those organisations treat your information.
Before you share information on any third party page, read that page own notice and decide what you are comfortable giving. Where a page is provided by a landlord that the office introduced, the lease you sign governs that relationship, and the office still remains your point of contact for practical questions during the stay.
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This policy can change as the services, the law or the technology that supports the office evolves. The date at the foot of this page shows when the policy was last updated.
When a change is meaningful, the office will announce it clearly, either by a note on this page or in a message to students with an open housing file. Continued use of the services after the new date means you accept the updated version, so a returning student should glance at the effective date before relying on an old printed copy.
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All questions, requests and privacy enquiries are welcome at the LEARNSTAY housing office, and a real person answers.
Developer: LearnStay, operator: Changchun Xueliu Technology Co., Ltd., Rm 411 Xinpeng Building, No. 138 Dajing Road, Nanguan District, Changchun - 130000, China (CN). Email the office at route@learnstay.hair or telephone +15806098565. The office business hours run from nine in the morning to six in the evening, Monday to Friday, and on Saturday mornings until one in the afternoon, local Changchun time.
The developer LearnStay and the operating company thank you for reading this policy carefully. A study stay should feel both welcoming and safe, and the way the office guards your information is part of that safety.